FAQs - The Teddy Bear Shop Hobart

We want you to have your bears in arms as soon as possible therefore we will dispatch all orders within 1-2 days of purchase. 

Postage Costs

We charge a flat rate of $10 for shipping anywhere in Australia. (excluding very large items, see 'bulky goods' below)

In Store Pickup:  

If you are local to Hobart, you can choose to pick up your order from our store at 201B Centrepoint Shopping Centre, 70 Murray Street.  Orders are available for same day collection during opening hours (excluding Sunday and Public Holidays) within 1-2 hours. 

Same Day Local Hobart Delivery

We offer same day local Hobart delivery for $10. Email us at hello@theteddybearshop.com or phone (03) 6234 7716.

Gifts

We can wrap your order and include a personalised card free of charge so just be sure to complete any relevant details and your gift message in the 'notes' section on the cart page so we know that it is a gift. Alternatively email us directly at bears@theteddybearshop.com.

Bulky Goods: Our shipping charge for bulky items is $15-$20. 

Products that incur the Bulky Shipping charge are disclosed in the product description and are automatically calculated at checkout. 

Do you offer International Shipping?

Yes, we ship Worldwide. Enter your address details on the checkout page for shipping costs. Please contact us with any specific queries. 

Payments

We accept payments by Paypal, Afterpay, Visa, Mastercard and American Express. We process our credit card payments with Shopify Payments. Your personal information is encrypted and securely processed without you leaving the security of our website.